Terms and Conditions
Privacy Policy
Our privacy policy demonstrates our ongoing commitment to protecting the privacy of personal information provided by visitors interacting with our website. We take your privacy seriously and will not sell or distribute your personal information to any commercial third parties other than those required to process your order.
Information We Collect
- Technical data including browser type, device type, operating system, IP address, and website usage data.
- Information you provide when placing an order, creating an account, signing up for marketing, or contacting us for support.
We do not collect sensitive personal information beyond what is necessary to process payment transactions through secure third-party payment providers.
How We Use Information
- Process and fulfill orders.
- Respond to support requests.
- Improve website performance and customer experience.
- Send marketing communications if you have opted in.
- Prevent fraud and ensure security.
Sharing of Information
Your information may only be shared in limited cases:
- With service providers who help operate the website, such as payment processors, shipping providers, analytics providers, and email platforms.
- If required by law, regulation, or a valid legal request.
- With your consent.
We do not sell or rent personal information.
Data Storage & Security
We use reasonable measures to protect your data from loss, misuse, or unauthorized access. While no system is completely secure, we take steps to reduce risk.
Your Choices
You may request that we:
- Correct or delete your data.
- Stop sending marketing communications.
Contact us at the email below to exercise these rights.
Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
Email: info@renopowered.com
Technical Information
Information on RENOPowered.com, including technical documents, diagrams, videos, product descriptions, installation instructions, and information provided by representatives, is for reference only. Actual details for each application may vary. Please consult a qualified professional for your specific installation or application.
Shipping Policy
We offer standard shipping on orders within the Continental United States. We do not currently ship outside of the Continental United States. Any future international shipping, including Canada, may require special pricing and shipping terms. All free shipping offers apply only within the Continental United States unless otherwise stated.
Defective and DOA Products
Please refer to the warranty page.
Shipping Mistakes and Shipping Damage
Please refer to the warranty page.
Warranty
Please refer to the warranty page.
Installation Disclaimer
Improper installation, wiring, modification, misuse, or failure to follow provided instructions may void warranty coverage.
Customers are responsible for ensuring that products are installed correctly and safely. We strongly recommend professional installation for electrical, heated, lighting, audio, wheel, tire, and other aftermarket accessory products.
RENO Powered is not responsible for damage to vehicles, products, wiring systems, controllers, batteries, or other components caused by improper installation or misuse.
Compatibility Disclaimer
Product fitment and compatibility may vary depending on the vehicle make, model, year, lift kit, wheel size, controller setup, battery system, and other modifications.
Customers are responsible for confirming compatibility before purchasing. If you are unsure whether a product will fit your application, please contact us before placing your order.
RENO Powered is not responsible for products ordered incorrectly or compatibility issues resulting from vehicle modifications or inaccurate information provided by the customer.
Cancellation Policy
Orders may only be canceled before they have shipped.
Once an order has shipped, it cannot be canceled and will be subject to the applicable return policy.
Custom products, special-order items, made-to-order products, dealer-specific products, and products ordered specifically at the customer’s request may not be canceled, returned, or refunded.
RENO Powered reserves the right to charge cancellation fees for orders that require special handling, processing, or allocation.
SMS and Email Marketing Consent
By providing your email address or phone number during checkout, account creation, promotional sign-up, or any other interaction with RENO Powered, you consent to receive marketing emails, text messages, and other communications from us.
Consent is not a condition of purchase.
Message and data rates may apply.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You may opt out of SMS communications at any time by replying STOP.
Disclaimer
RENOPowered.com attempts to publish an accurate storefront and catalog. Despite our best efforts, we are not responsible for typographical errors, inaccuracies, or omissions. Prices, product specifications, and availability may change at any time without notice.
Return Policy
We kindly ask that you clearly understand what you are purchasing before buying. Due to the nature of our products, some items may not be eligible for return once installed, used, or removed from original packaging.
Please feel free to ask any questions before purchasing, and we will help you find the right product for your application.
Late shipping does not qualify for a return. Quoted ship dates are estimates based on manufacturing times, order confirmations, carrier transit times, and other factors. We will do our best to get products to you as quickly and accurately as possible.
Returned merchandise requires an authorization number from our customer service department. Please note that an RMA does not guarantee a refund or exchange. Once the product is returned, it will be reviewed under the applicable return or warranty process, and a final decision will be made.
RENO Powered Disclaimer and Acceptance Policy
- Other than for the replacement of the product itself or equal value, RENO Powered, its owners, employees, representatives, affiliates, and agents shall not be responsible for any damages, harm, losses, or issues resulting from or alleged to result from the installation, use, misuse, or modification of our products. You use all products at your own risk.
- All advice, information, recommendations, warnings, presentations, media, informational materials, installation guides, and other resources offered by RENO Powered should be considered general information only. You should apply any such information at your own risk and seek a qualified second opinion when appropriate.
- All materials, tools, hardware, accessories, or other resources offered by RENO Powered should be inspected by the customer before use. By using these products, you acknowledge and accept all associated risks and consequences.
- RENO Powered disclaims any liability for injury, death, property damage, vehicle damage, loss of use, or other damages resulting from the installation, operation, misuse, or performance of any accessory product, including but not limited to speakers, heated steering wheels, heated seats, wheels, tires, lighting, electronics, and other aftermarket products. Please consult the manufacturer of your vehicle or application before installation or use. In no event shall RENO Powered be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or connected with the use or misuse of our products.
- You assume all responsibility and risk for using any safety information, instructions, resources, or recommendations provided on or through our website, packaging, manuals, videos, representatives, or support materials. No advice or information given by RENO Powered or its employees shall create any warranty beyond the written warranty provided with the product. Reliance on any information provided by RENO Powered is solely at your own risk.
- If you do not accept and agree with this policy, return your products immediately before installing or using them. Installation or use of the product constitutes your acknowledgment and acceptance of these terms and policies.
By purchasing any RENO Powered product either directly from RENO Powered or through an authorized reseller, you acknowledge that you have read, understand, and agree to these terms and conditions.
Website Terms of Service
Overview
This website is operated by RENO Powered. Throughout the site, the terms “we,” “us,” and “our” refer to RENO Powered. By visiting our website, browsing products, creating an account, or purchasing something from us, you agree to be bound by these Terms of Service.
These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to the website. Your continued use of the website following any changes constitutes acceptance of those changes.
Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website.
You must not transmit any malicious code, viruses, or destructive technology through the website.
Product Availability and Pricing
Certain products may only be available online and may have limited quantities.
We reserve the right to:
- Limit sales of products to any person, geographic region, or jurisdiction.
- Limit quantities purchased.
- Refuse or cancel orders at our discretion.
- Change product descriptions, pricing, and availability at any time without notice.
- Discontinue products at any time.
We make every effort to accurately display product colors, images, and specifications, but we cannot guarantee that your device display will accurately reflect the actual product.
Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.
We reserve the right to refuse or cancel any order if we suspect fraudulent activity, pricing errors, reseller abuse, duplicate orders, or misuse of promotions.
Third-Party Tools and Links
We may provide access to third-party tools, apps, services, or websites. These are provided “as is” and “as available” without warranties of any kind.
We are not responsible for the content, accuracy, policies, or practices of any third-party websites, products, or services.
User Feedback and Submissions
If you submit reviews, comments, suggestions, ideas, or other content to RENO Powered, you agree that we may use, edit, publish, and distribute such content without restriction or compensation.
You agree not to post unlawful, abusive, misleading, defamatory, infringing, or offensive material.
Errors and Inaccuracies
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or update orders if necessary.
Prohibited Uses
You may not use this website or its content:
- For unlawful purposes.
- To violate any laws or regulations.
- To infringe on intellectual property rights.
- To harass, abuse, threaten, or discriminate against others.
- To upload malicious code or harmful software.
- To collect personal information from others.
- To spam, scrape, crawl, or misuse the website.
- To interfere with the security or operation of the website.
We reserve the right to terminate access to the website for any violation of these prohibited uses.
Limitation of Liability
RENO Powered does not guarantee that the website or services will be uninterrupted, secure, or error-free.
All products and services are provided “as is” and “as available” unless otherwise expressly stated.
In no event shall RENO Powered, its owners, employees, affiliates, suppliers, contractors, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the website, services, or products.
Indemnification
You agree to indemnify, defend, and hold harmless RENO Powered and its owners, employees, affiliates, contractors, suppliers, and service providers from any claim, demand, liability, damages, or expenses, including attorneys’ fees, arising from your breach of these Terms or your misuse of the website or products.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Missouri.
Contact Information
Questions regarding these Terms of Service may be sent to info@renopowered.com.